Survey analysis provides companies with feedback about everything from products to the buying process to support. haapi™ integrated your CRM or ERP system enables to translate most influential business objectives into customer satisfaction. haapi™ integrated with CHI® Express enables to translate most influential business objectives into customer satisfaction measures for different industries, which allows you to drill down to real-time data capture as aligned with a successful business intelligence program. haapi™ allows to define measures and link to KPIs aligned with the business objectives that they are used in process quality or service quality benchmarking for your business chain. Interact effectively with your customer using technology strategy is more efficient now a days.
Why Use haapi™ API
Using haapi™ survey API users can integrate their applications with CHI® Express and 3rd party applications. For example, if you want to send a Service Satisfaction Survey by SMS or Email to your customer after a case/ticket is closed, your CRM system can automatically connect to haapi™ API and send out the survey to your internal/external customers.
haapi™ integrates with different web apps so you can automate tasks and ensure seamless data flow across multiple applications. These integrations offer an efficient and cost-effective solution to connect haapi™ to customers and vendors across applications. Using these integrations, you will be able to send surveys, synchronize your email lists, receive email notifications.
Conduct in-depth analysis of your data to make better decisions. Analyze your data with haapi™ powerful reports using cross-tabs, filters, or segments. Creating a presence in market place with BI reports blended with customer satisfaction index.
Create and distribute professional online surveys with easy-to-use haapi™ survey API tool. Choose from the predesigned templates or create one from scratch. Enhancing your customer experience is important and who continue to be repeat customers
Receive real-time feedbacks from your customers, vendors & associates around the world. haapi™ service is the most efficient, non-intrusive and cost-effective way to communicate you’re your customers, vendors, and associates to update about the status of their order, payments, deliveries, etc. via SMS and Email messaging. At the same time, you are enabled to meet Customer Experience benchmarks and measures are monitored through haapi™ framework. The haapi™ Customer Experience Management enables you to follow the customer sentiment, and CHI® Express dashboards allows you to review the real-life customer experience data and haapi™ API framework collects these data from customers through multiple touch-points like SMS, Email
SMS for Promotions & Marketing
Reach out to all your customers with personalised SMS and Email messaging based
Quick OTP verification SMS that helps improve the security of your business transaction & identity validations by SMS and Email messaging.
Billing & Payment
Send your customers scheduled billing information, payment reminders, delivery schedules, payment confirmations by SMS and Email messaging.
Survey & Feedback
SMS and Email messaging is the most non-intrusive way for you to collect feedback from your customers after every interaction.
Keep your customers updated about the status of their order,
payments, deliveries, etc. via SMS and
Keep your customers, vendors, associates informed
and updated about their scheduled appointments,
Using our survey API, users can integrate their applications with Survey tools. For example, if you want to send a Service Satisfaction Survey to your customer after a case/ ticket is closed, your Helpdesk system can automatically connect to Survey tools and send out the survey to your internal/ external customer. haapi™ provides a list of REST API calls. Here are a few of them.
Integrate with haapi™
and launch a survey remotely
from your CRM or ERP or any other
Retrieve the details of a survey such as the survey title, location where survey
will be performed,
intended audience of survey, etc.
Configure the schedule of the survey, stop and start
of a survey, inactive a survey etc. Also change
customer wise survey notification.
Instant SMS and Email notification to your customers as emergency communication service like quick team meeting notification or mass notice for your employees.
You can manage your preferred audience list for any communication by SMS or email, so that you can quick access your preferred list any time and any where.
Real time Feedback
Receive and review real-time feedbacks through haapi™ API. Improve customer satisfaction, optimize customer facing processes and increase brand value of your company.
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.