The haapi™ framework enables by technological advancements, which have expanded the range of services available to customers with real-time feeds, and simultaneously led to escalating customer expectations. The haapi™ framework empowers you with the opportunities that provides the focus on business objectives aligned to the customer satisfaction many industries, including retail, banking, hospitality, healthcare, education and public utility services. The framework is designed to enable decision makers with broader analytics capabilities so that everyone has the relevant customer satisfaction, customer experience and customer sentiment information needed to drive your business forward. You can measure these customer experience feedbacks through haapi™ framework integrated with enterprise system with many benefits.
Implement happiness analysis API to monitor customer experience within your business, to identify the opportunities for customer happiness enhancement.
Cross-functional BI generated by happiness analysis reports integrated through happiness analysis API which shows potential improvement opportunities.
Customer experience analytics data capture possible through different touch points integrated with happiness analysis API
Real-time integration of customer relationship management and mobile device enabled information system powered by happiness analysis API
The effectiveness of Customer Experience Management is delivered through measuring overall customer experience through price experience, promotion experience or loyalty program effectiveness through haapi™ and CHI® Express framework helps your retail chain. These experience attributes can help you to decide on loyalty programs and promotional activities and be linked with business intelligence reports generated through CHI® Express which contributes to set the “right” price and optimum promotional activities.
Enhance customer happiness at store through measuring price experience
Promotion Experience is measured and loyalty programs linked with promotion programs
Integrate loyalty and reward point system with haapi™
Measure customer happiness index and review with real-time dashboards
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.