Actionable CX insights by powerful analytics


Today’s business needs actionable CX insights that ensure continual customers experiences improvement. Customer Experience Management solutions transformed the power of real-time feedbacks to build the optimum service delivery framework by integrating Haapi™ CEM framework with your CRM or ERP system. Customer Experience benchmarks and measures are monitored by CX parameters based on customer satisfaction for service oriented industries like automobile, airlines, insurance, banking, retail, healthcare, transportation, shipping, supply chain and many other service industries. Improve your CEM programs by implementing transactional CX survey.


Industries


Customer experience – a differentiator in today’s marketplace


Haapi™ Customer Experience Management Framework allows to integrate your multiple customer facing systems & applications having many user interfaces by intelligent CX framework. The integrated CEM solution enables you to real-time capture and review of customers’ feedbacks. The Haapi™ CX solution empowers you to gain real-time actionable insights from the CX feedback captured in real-time. Haapi™ Customer Happiness Analysis API framework for customer experience management and business intelligence reporting solution is designed to give you access to data points that explains the customer sentiment pattern and happiness data real-time. Haapi™ API framework helps to integrate the customer feedback data, which is collected and accurately analyzed to review customer experience pattern and CX scores for following industry verticals.

Healthcare

Patient happiness analytical in healthcare strategy and operations improvement

Airlines

Implement Business Intelligence Blended With Customer Experience

Hospitality

Measure customer experience dimensions in hotel and hospitality industry

Public Utility

Customer Experience Enhancements in Travel, Airline, Hotel & Tourism Industry




Retail

Improve Loyalty Programs by Customer Experience Management

Banking

Financial institutions implementing customer happiness analysis to maintain growth and profitability

Service Provider

Customer happiness analysis with customer facing process to be responsive to customer requirements

Insurance

Integrated and improve customer satisfaction analysis with insured and survivors for insurance industries

Education

Measure student satisfaction dimensions in universities and educational institutions

Supply Chain

Measure & enhance customer experience to focus on total system efficiency within it

Shipping & Logistics

Customer experience enhancements and measurement of customer satisfaction for shipping

Automobile

CEM solution enables automobile manufactures, dealers and service providers to capture the "voice of the customer"




Transactional CX Surveys Provide Actionable Insights


Integration of transactional surveys with your CRM or POS or ERP system will only allow you to measure your customers’ satisfaction and customer experience pattern in real-time. In short, transactional surveys provide actionable insights derived trough CEM dashboards. Haapi™ CEM framework ensures customer experience management implementation with your ERP or CRM system through the powerful API framework, which enables seamless integration of CEM. The Haapi framework is designed to give you access to customer experience pattern and customer satisfaction index data in real-time. These amazing features allow understanding the customer experience issues at hand and creating a leadership-driven, collaborative approach to address them in real-time. Haapi™ CEM framework and the Customer Experience Management solution transforms the real-time customer feedbacks through digital mediums like SMS, Email, and other multiple social touch-points to build the optimum service delivery framework catering to leaders in automobile, banking, retail, healthcare, hospitality, education and public utility services and several other industries.

CAPTURE

Capture CX Feedbacks by Email, SMS, CATI, or KIOSK.

TRIGGER

Automatically trigger CX Campaign for real-time analytics

MEASURE

Dashboards to measures customer experience index

NPS® REPORTING

NPS® Reporting* with historical trends analysis



*NPS®, Net Promoter® & Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.




The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.