Companies of all sizes are loving to get into cloud-based solutions because they know the benefits of SaaS model and are fast to roll out, secure and a cost effective way to scale as your company grows. By eliminating the need to install and run software in-house, you don’t have the burden and expense of software maintenance or running your own server infrastructure. Customer Experience Management SaaS model allows your service delivery application integrated with Haapi – Happiness Analysis Application Programming Interface to capture customer sentiment and satisfaction responses through the API interfaces. The Haapi customer satisfaction framework empowered with the benefits of SasS model, while integrated with your enterprise applications seamlessly leveraging your customers to use the most natural communication modes like interactive kiosks, mobile application, email or SMS interface through the Haapi API.
Same functionality as the On Site version
Fast & Secure
Fast, secure and scales as your company grows
Low start-up costs
No server hardware or up-front capital investment
Eliminates the need to install, run and maintain software in-house
Perfect for organizations that don’t want to use their own IT resources to implement an in-house solution
The IT infrastructure and any information integrated with the software is stored in the managed data centre. If a disaster strikes your business premises, you can get access to your data and get back up and running easily from data center.Companies of all sizes are flocking to cloud-based solutions because they are fast to get started, secure and a cost effective way to scale as your company grows. By eliminating the need to install and run software in-house, you don’t have the burden and expense of software maintenance or running your own server infrastructure.
Automation Improves Customer Satisfaction
SaaS model Haapi framework enabled software solutions can be implemented in a matter of weeks rather than months
Integration enables System Synchronization
The solution provider of Haapi framework is responsible for maintaining the software, upgrading the system and maintaining customization through upgrades
Scalable and Flexible CX Solution
Haapi Framework could technology enables and scaled up or down to meet your business needs. As your company grows the software is fully scalable and Haapi customer satisfaction SaaS solution
Anywhere Access Customer Satisfaction Dashboard
Cloud technology only requires a browser and internet access to connect to the Haapi customer happiness Framework, which makes system integration, mobile access, remote working and the sharing of information easier than ever
On site solutions are licensed, installed and managed by your team. Because they are installed on your own SQL server(s), you get a flexible solution that can be easily configured to your specific business operations. OnSite is best for companies who have the resources and infrastructure to manage an in-house solution.
Licensed, installed and maintained by your team
Implemented on-site and installed on your own SQL Server(s)
Can be configured to suit your business needs
Companies who have the resources and infrastructure to
manage in-house solution
The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.