Cloud-based CX solution for fastest roll out


Keep your customer satisfaction management solution cloud environment and look beyond the onsite deployment which demands lot of resources. On Cloud Haapi CX framework and the business solutions work seamlessly end-to-end with your existing ERP system or CRM to improve customer satisfaction. CX solution @cloud & easy to integrate with your CRM.


Platforms

Benefits of SaaS model


Companies of all sizes are loving to get into cloud-based solutions because they know the benefits of SaaS model and are fast to roll out, secure and a cost effective way to scale as your company grows. By eliminating the need to install and run software in-house, you don’t have the burden and expense of software maintenance or running your own server infrastructure. Customer Experience Management SaaS model allows your service delivery application integrated with Haapi – Happiness Analysis Application Programming Interface to capture customer sentiment and satisfaction responses through the API interfaces. The Haapi customer satisfaction framework empowered with the benefits of SasS model, while integrated with your enterprise applications seamlessly leveraging your customers to use the most natural communication modes like interactive kiosks, mobile application, email or SMS interface through the Haapi API.

Functionality

Same functionality as the On Site version

Fast & Secure

Fast, secure and scales as your company grows

Cost

Low start-up costs

Evaluate

No server hardware or up-front capital investment

Eliminate

Eliminates the need to install, run and maintain software in-house

Perfect

Perfect for organizations that don’t want to use their own IT resources to implement an in-house solution



Haapi Thoughts on Cloud as SaaS Model


The IT infrastructure and any information integrated with the software is stored in the managed data centre. If a disaster strikes your business premises, you can get access to your data and get back up and running easily from data center.Companies of all sizes are flocking to cloud-based solutions because they are fast to get started, secure and a cost effective way to scale as your company grows. By eliminating the need to install and run software in-house, you don’t have the burden and expense of software maintenance or running your own server infrastructure.

Automation Improves Customer Satisfaction

SaaS model Haapi framework enabled software solutions can be implemented in a matter of weeks rather than months

Integration enables System Synchronization

The solution provider of Haapi framework is responsible for maintaining the software, upgrading the system and maintaining customization through upgrades

Scalable and Flexible CX Solution

Haapi Framework could technology enables and scaled up or down to meet your business needs. As your company grows the software is fully scalable and Haapi customer satisfaction SaaS solution

Anywhere Access Customer Satisfaction Dashboard

Cloud technology only requires a browser and internet access to connect to the Haapi customer happiness Framework, which makes system integration, mobile access, remote working and the sharing of information easier than ever

Haapi On Site - Built by us, managed by you


On site solutions are licensed, installed and managed by your team. Because they are installed on your own SQL server(s), you get a flexible solution that can be easily configured to your specific business operations. OnSite is best for companies who have the resources and infrastructure to manage an in-house solution.

Maintain

Licensed, installed and maintained by your team

Database

Implemented on-site and installed on your own SQL Server(s)

Configurable

Can be configured to suit your business needs

Best Solution

Companies who have the resources and infrastructure to
manage in-house solution




The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.