Increase Customer Satisfaction Survey Response Rate


For conducting multiple customer experience surveys, you may want to survey only a segment of your customers and may not survey your customers more than once every three months to avoid survey fatigue. CHI® Express online customer experience survey helps to improve and manage customer survey frequency and effectiveness.


Public Utility

Customer Satisfaction Survey Analytics


Public Utility Companies can drive optimum customer satisfaction survey and generate loyalty higher by targeting a level of satisfaction that optimizes a public utilities long-term goals, social responsibility and corporate sustainability as well. Marketing research surveys on public utility services can assist to achieve this goal by quantifying how customers’ experiences and perceptions of brands, which lead to the effective understanding of customer experience dimensions in public utility services. Customer Satisfaction Survey Analytics & Dashboards can be helpful to managers in crafting and executing strategies that have the most positive effect on customer satisfaction survey and long term customer satisfaction.

PREFERENCE

Most of the survey respondents like language and preferences and personalized communications.

BRAND POSITIONING

Brand Equity is determined by brand awareness, perceived quality, and brand loyalty surveys.

CUSTOMER RETENTION

Survey feedback helps to building loyalty programs, to know what customers really want from your brand

MARKET SHARE

Market Share, Market Size, and Forecasts are built from and tied to actual survey data, and projected forecasts




Passenger Satisfaction and Service Standards in Railways


The Customer Experience Management survey enables to follow the customer sentiment as the customer comes to a public utility service environment like in railways service. CHI® Express integrated with Haapi™ framework allows to measure railway industry customer satisfaction index. These indicators help to measure the effectiveness aligned to Key Performance Indicators of railways industry. Customer Happiness Analysis API performs a detailed customer satisfaction analysis on customer survey feedbacks received through SMS, Email, Mobile application or kiosks.

REVIEW SURVEY

Integrate happiness analysis API with passengers’ ticket booking and capture on-board travel experience

OPTIMIZE

Optimize passenger satisfaction and use business intelligence survey reports generated by happiness analysis API

ADDRESS

Use happiness analysis API to decide and review the priority areas so that you can address passenger concerns

RETAIN

Review and measure travel experience of the passengers interactive system integrated with happiness analysis API



Delivering Satisfaction, Creating Public Utility Value


The Happiness Analysis actively helping governments around the globe to understand and respond to increasing complex and unpredictable challenges in the area of public satisfaction. Analysis of customer survey feedbacks results over a long time period, and using statistical methods, allows governments to determine which aspects of service have the most effect on overall satisfaction. The various aspects that contribute to the customer rating of overall satisfaction drivers depending on how important they are and these ratings can be derived through Haapi™ framework to determine the underlying factors that summarize and explain the correlations among the many public utility services.

SERVICES CONTINUITY

Public transport operations integrated with happiness analysis API to review on time & frequency of scheduled services

SAFETY & SECURITY

Use happiness analysis API to review unpredictable challenges in the area of public safety

TECHNOLOGY

Happiness analysis API integration and implementation to analyze safety, boarding comfort and cleanliness in public transport system

INFORMATION

Announcements and notification by email, SMS about service alterations and cancellation are integrated with happiness analysis API






The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.