Helps to record and analyze CX in real-time


IT enabled customer experience management solution and CSAT analysis through Haapi™ framework. Enterprise system and IT applications are aligned to capture customer experience data through Haapi framework, catering to leaders in healthcare, retail, banking, hospitality, education and public utility services.


How It Works

Haapi Business Verticals

Customer Experience Management allow your service delivery application integrated with Haapi – Happiness Analysis Application Programming Interface to capture customer sentiment and satisfaction responses, interact and respond to customer experience data points. Haapi™ framework for customer experience management and business intelligence solution is designed to give you access to customer sentiment and happiness data real-time and to understand the customer experience issues at hand and create a leadership-driven, collaborative approach to addressing them. IT enabled application development to integrate your enterprise system to review and analyze customer experience patterns, and also recognize the opportunities to address customer facing process improvement.

Healthcare

Patient happiness analytics and IT application integration for healthcare strategy and operations improvement

Airlines

Implement Business Intelligence IT application blended with customer experience

Hospitality

Measure customer experience dimensions through IT applications in hotel and hospitality industry

Public Utility

IT enabled application integration for customer experience enhancements in Travel, Airline, Hotel & Tourism Industry

Retail

Improve Loyalty Programs by Customer Experience Management by IT enabled application management

Banking

Financial institutions implementing customer happiness analysis to maintain growth and profitability

Service Provider

Integrated and improve customer happiness analysis with customer facing process to be responsive to customer requirements

Insurance

Integrated and improve customer satisfaction analysis with insured and survivors for insurance industries

Education

Measure student experience and satisfaction index dimensions in universities and educational institutions

Supply Chain

Customer experience enhancements and measurement of performance focuses on total system efficiency within the supply chain

Shipping & Logistics

Customer experience enhancements and measurement of end customer satisfaction for shipping

Automobile

CEM solution enables automobile manufactures, dealers and service providers to capture the "voice of the customer"




Happiness Analysis API framework & IT application integration


The Haapi API framework used for IT integration with enterprise applications seamlessly allowing your customers to interact through the most natural communication mediums like interactive kiosks, mobile application, email or SMS interface. Haapi Customer Experience API Framework implemented with your enterprise system to improve customer experience, employee productivity, reduce operational cost and achieve customer service optimization. The IT enabled customer experience management solution and happiness analysis through Haapi™ framework to real-time monitoring of CHI, CSI, CX, customer loyalty and happiness. The Happiness Analysis API performs detailed customer satisfaction and customer experience analysis based on real-time on customer responses in retail industry. Higher brand consciousness and changing urban customer preferences made the happiness index measurement requirement ensures the business value behind customer happiness.

IT ENABLED

IT enabled customer experience & satisfaction analytics and application management for your enterprise applications

INTEGRATED

Customer Experience API framework to integrated with your enterprise system and empower you to outsource of customer satisfaction solution integration

APPLICATION MANAGEMENT

Integrated and manage IT applications to analyse and consolidate customer satisfaction through your enterprise IT applications

KPI & BI INDICATORS

Intuitive KPI Dashboards to establish and monitor results and real-time analytics for quick business decisions for your enterprise




The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.