Customer experience gap in service industry


Across service industry, we see the digital revolution is transforming consumer expectations, making the customer experience a central focus to service providers like mobile phone operators, courier services, shipping freight forwarding, supply chain industry and others.


Service Provider

Real-time Digital Experience In Service Industry


Service providers seeking a sustainable competitive advantage, by differentiating themselves in the marketplace with customer experience survey scores and they can really benefit from the comprehensive approach to implement integrated CEM framework. Customer Experience survey solutions transformed the power of real-time digital experience feedbacks to build the effective service delivery framework and optimize and improve digital experience. Customer Experience benchmarks and digital experience measures are monitored for eRetail or e-commerce portal transitions patterns, eLearning session experience, online mobile portal recharge experience, online banking & mobile banking experience.

Enhance

Embrace innovative business models that integrate key service activities into customer’s everyday life

engage

Improve service satisfaction surveys, while reducing cost to serve and enhance customer engagement

customer centric

Become truly customer-centric service provider, offering personalized interactions and services

optimize

Enjoy optimized, data-driven, real-time omni-channel customer experience survey framework




A 360-degree view of the customer


Haapi CEM framework services can help you increase customer acquisition and retention and achieve profitable growth by improving your process quality and service capabilities. Cross-channel excellence, based on a 360-degree view of the customer experience feedbacks and the ability to review and monitor seamlessly across the multiple channels. The CEM solution helps to maximize service relevance and productivity within the service verticals. In an increasingly competitive market, service providers can transform customer experience survey data into valuable information can help generate brand advocacy. The Haapi CX framework provides the ability to use real-time CX data, as customers demand quality of service and expects more personalized experiences, it is critical for service providers to be able to segment clients based on experience survey analytics.

Implement

Enhance customer acquisition, retention and cross-selling, drive business decisions and improves

Integrate

Integrate customer insights through integration with experience management architecture

Real Time

Implement real-time CX management to improve and empower your productive workforce

actionable insights

By leveraging CEM analytics integrated with your system,service providers can derive actionable insights





The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.