Grow by improving Patient Satisfaction


Customer satisfaction measurement is always depends on level of customer interaction. By creating a dialogue with patients and their relatives, hospital or healthcare management can capture strong points and weak spots in customer service. Survey feedback can be gathered through multiple touch-points like SMS, email, kiosks and mobile applications. These tools, used correctly, can be extremely helpful in healthcare operation and at the management level for policy implementation.


Healthcare

Measuring and reporting on patient satisfaction


haapi framework and analytics solutions have been designed to implement Customer Experience Management for healthcare industry, we blended business intelligence survey reporting abilities haapi framework to change the way consumers interact with your healthcare business. We help you discover trends and anticipate needs, improve consumer experience, deliver top class service, and eliminate fraud in healthcare industry. CHI® Express and haapi framework will collect survey feedbacks from your patients and transcribe their comments through multiple touch-points. This gives your patients and patient parties’ ample scope during day-care or hospitalization stages to communicate with healthcare practice.

TECHNOLOGY ENABLED

Efficient healthcare management system integrated with haapi framework for real-time monitoring of patient satisfaction

AUTOMATE & CAPTURE

Self-service kiosks to enquire about updates about patient status through efficient online and mobile-based mediums allows to capture patient satisfaction data real-time

PATIENT SAFETY

Address patient safety concerns with healthcare operations and procedures integrated with haapi framework for real-time monitoring of patient satisfaction

Regulatory Compliance

Sensitive patient information as per Health Insurance Portability and Accountability Act (HIPAA) Compliance for secure exchange of patient information




Improving Patient Satisfaction Survey Scores


By leveraging technology that combines online survey monitoring of patient satisfaction enables a dramatic improvement in handoff efficiency and patient satisfaction through haapi framework. haapi framework integrated with healthcare management system connected with smart devices to capture an efficient, service delivery platform for healthcare industry. haapi framework has pioneered the development of integrated Customer Experience Management framework and applications, catering to leaders in healthcare.

IMPROVE

Improved patient satisfaction survey scores that empowers doctors and nurses listen to the patient satisfaction

EMPOWER

Business intelligence reports on patient satisfaction, enabling the hospital to monitor handoffs in real time

ANALYZE

Healthcare and patient satisfaction tools enable you to analyze satisfaction levels of each patient

NOTIFY

Real-time notification of healthcare customer satisfaction responses you will receive prompt notification if any of the following urgent needs


Measure Patient Happiness Index


haapi framework and CHI® Express interacts with self-service integrated with smart devices to deliver an efficient, service delivery platform for healthcare industry. haapi framework has pioneered the development of integrated Customer Experience Management framework and applications, catering to leaders in healthcare industry. Numerical scoring as well as transcribed comments by haapi framework for healthcare and patient satisfaction and the survey results are easily understood and interpreted by everyone from the doctors, nurses and interns. Our survey reports provide you with satisfaction levels of each individual and an easy-to-follow road map to increase patient satisfaction and improvement of efficiency of healthcare services.

Efficiency

Patient satisfaction and improvement of efficiency of healthcare services implemented by integration of haapi framework

Service quality

Healthcare service quality issues and discharge planning due to patient dissatisfaction or other issues.

Improve

Improved patient satisfaction survey scores, as measured by the haapi framework and empowers doctors and nurses

Excel

Use haapi framework to collect patient satisfaction survey feedbacks from your patients and transcribe their comments through multiple touch-points






The Happiness Analysis API framework acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. The Haapi framework empowers you to review CX and NPS in real-time and provides quality metrics that helps you to analyze customer survey feedbacks and improve the overall customer facing processes. A scalable CEM solution for delivering automated customer experience survey configuration with advanced integration, security, and real-time CX dashboards for analytics.